Frequently Asked Questions (FAQ)
Yes. We ship worldwide.
2. Are your seeds viable [Do your seeds grow]?
If taken to a country where it is legal to germinate cannabis seeds, yes, they grow. We offer you the highest possible quality. All seeds are sold as souvenirs. We do not condone any illegal use of our products.
3. How do you recommend storing Cannabis seeds?
To prevent the accidental germination of seeds, store in a waterproof, lightproof container. A quality coin deposit box is recommended and this also has a lock to protect your valuable collection.
4. What does a GrainesDeCannabis delivery look like?
Once you have placed your order, you will promptly receive a plain, padded (bubble) envelope delivered by post. Your seeds are inside the original packaging inside the padded envelope. Shipping methods can change for safety reasons. For stealth delivery we use various shipping method. To ensure tight security we can not give more details. You will get a untracable package, you will be able to find your goods well hidden somewhere inside this package. Orders outside Europe will arrive within 14-21 business days (Business days are Monday-Friday). Discreet delivery world-wide! All seed-packages contain 10 seeds, we send all seeds by Priority Mail in plain packaging with no indication to the contents.
5. How do I know you won't keep my money and never send any seeds?
If we did not send goods, the news would spread quickly and we would end up without a business, which after all the hard work we've put into it, would be ridiculous. Also one of the main reasons that we put our business on the web is to provide the good, honest and efficient service that our customers deserve. We've heard of too many sites that either never send seeds or send inferior quality ones.
6. How soon will my seeds be sent?
After the payment has been settled we will ship your order on the next shipping day, once a week all payed orders will be send. We would prefer to send goods immediately, but we have experienced an unacceptable level of fraudulent orders. We apologise in advance to our genuine customers. Shipping time also depends on the speed of the postal service in your country. Usually you will recieve your seeds within 2-3 weeks.
7. Can you ensure me that ordering online from your site is safe?
Yes! Our shop uses SSL security. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. In order to be able to generate a SSL link, a web server requires a SSL Certificate. InstantSSL is such a Certificate, and when installed, can be used to create secure links to protect transactions, passwords, personal details, etc.
8. Is it safe to use a credit card?
Absolutely. To protect you and your credit card information every time you shop at GrainesDeCannabis, you are shopping on a secure server that encrypts all of your personal information, including name, address, and credit card number. We use a 128 bit secure SSL payment service for all our credit card payments. Encryption ensures that no one can access or use your personal information.
9. What are my payment options?
1) Secure Credit Cards: You can pay on our secure server with Visa or Eurocard/Mastercard. Billing on your credit card statement will show up as one of our nicknames.
2) By Bank transfer (bank information will be e-mailed to you, when you did your order!)
3) You can send cash to:
5600 AX Eindhoven
10. What is the fastest method of payment?
Online credit card payment is the fastest because payment is instant and can be performed from your computer. Another fast service would be depositing money directly into our bank account. This utilises SWIFT transfer between banks and takes three working days.
11. What will show up on my credit card?
Billing on your credit card statement will show up as one of our nicknames.
12. How can I check on my orders? Will I be able to track the package?
Once we ship your order, you will receive an e-mail confirming that your order has been shipped. You may track your order simply by logging in with your account.
13. Why was my valid credit card declined when I placed my order?
If you received an error message after entering your valid credit card information, it may be because your billing name or address does not match the information on your credit card statement. For your order to be processed, this information must be exactly the same. In the Billing Information page, enter the address that appears on your current credit card billing statement. If this does not resolve the issue, you may wish to contact your credit card company for further assistance.
14. How will I know that you've received my order?
We will send you a confirmation e-mail with the items you have ordered as soon as we receive your order.
15. What happens when I create an account?
When you create an account with us we store all of the information that you would normally enter during the checkout process except for your credit card information. It is for your convenience, so next time you shop with us, you won't have to re-enter the same information over again. You also get one click order tracking once you have placed an order.